Stay informed with timely updates on the COVID-19 (Coronavirus) outbreak and learn how you can bank safely and securely from home.
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Stay Informed

To ensure that we can quickly contact you and send timely updates, please verify that we have your most updated contact information. You can view the contact information we have on file and make changes through Online Banking. Log in to Online Banking , click All, choose Settings, and then click Email & Phone Number.

Branch Lobby Services

We are happy to welcome our clients back to our lobbies for banking transactions. We may temporality close branches for deep cleaning and for the safety of our clients and employees. Please check this page for updates.

We are keeping you and our team safe by :

  • Requiring our staff and customers who enter the lobby to wear masks
  • Placing markers on the floor to help ensure social distancing
  • Actively disinfecting high-touch surfaces


If you have been exposed to someone with COVID-19 or are showing symptoms, please use:

  • Online Banking with 24-hour access
  • Mobile Banking for access anywhere, anytime
  • Our friendly Customer Care Center at 1-877-367-8178
  • Our network of surcharge-free ATMs

The federal government is expected to send a second round of economic impact payments (known as stimulus checks) to eligible Americans as early as March 12, 2021. 

For most taxpayers, payments are automatic, and no action is needed. Eligible recipients who have previously received electronic payments from the IRS will receive payment through an ACH deposit, and all other eligible recipients will receive a check or pre-paid card sent via the U.S. Postal Service. 

If you have any questions, would like to check the status of your payment or need to add your direct deposit information, please visit

If you have any questions, would like to check the status of your stimulus payment or need to add your direct deposit information, please visit

Manage your finances from home with Online Banking and Mobile Banking.* You can:

  • Check your balance, transfer funds and review transaction history.
  • Deposit checks with Mobile Deposits and pay bills within our app.
  • Use People Pay to send cash to friends and family through an email or text message.*
  • Open accounts online within minutes.
  • Make a deposit at any Premier Bank and withdraw cash and check balances at over 32,000 surcharge-free ATMs within the MoneyPass Network. Find the nearest location.
  • We can accommodate remote check deposit needs, please contact the Treasury Management team for assistance.
  • Call our automated phone service and take care of simple banking tasks quickly, anytime by calling 1-888-511-1077.

As a community bank, supporting our clients and communities is our first priority. If you or your business are experiencing financial hardship due to the Coronavirus (COVID-19) outbreak, please talk with your local branch or call our Customer Care Team at 1-877-367-8178 to discuss financial assistance options.


Unfortunately, fraudsters try to take advantage of times of uncertainty. Premier Bank will NEVER contact you to ask for your account number, card number, password or PIN.

If you suspect you have become a victim of fraud, call us at 1-877-367-8178.

y actively monitoring your account through Online Banking and our banking app1, you can ensure no suspicious activity has occurred. Enjoy the convenience and comfort of email and/or text alerts which can be set up within Online Banking.  

Learn how you can prevent fraud by viewing our Fraud Prevention tips on our blog

Premier Bank is partnering with JobsOhio on a loan program designed to support existing Ohio small business clients with maintaining operations and payroll during the COVID-19 pandemic.
The program provides additional financing on favorable terms for local Ohio business customers in good standing that would otherwise not be able to access this credit on such terms due to the COVID-19 crisis. 

Eligible businesses can use the newly available loan funds for working capital, including payroll, rent, mortgages or other fixed debts, utilities and other bills. 

Available to:  

  • Ohio based businesses
  • Current Premier Bank loan or deposit customer in good standing 

Loan Terms:   

  • Maximum of $200,000
  • For current borrowers, an amount not to exceed the lower of 20% of total existing commitments or maximum of an additional $200,000
  • Variable rate loan at prime rate, currently 3.25%
  • No origination fees
  • 35 Month Term - Six months interest only, then 29 principal and interest using 60-month amortization
  • Standard approval process, collateral and other terms apply
  • Deposit only customers with no current loans, amount is lesser of 10% of aggregate annual revenue from sales (most recent 12 month period) or $100,000.

To apply, please call your local branch to make an appointment or contact your banker.  


If you have already submitted your information to Premier Bank, your banker will contact you shortly with the status of your request. Our team will continue to help you through this uncertain time and provide timely updates as they become available. For more infomation please visit our Business COVID-19 page.